FAQ
Common questions
Do we need internet at school?
A stable internet connection is required for the web dashboard. However, the system is lightweight and works on standard MTN/Airtel broadband. We can advise on the minimum connection speed needed for your school size.
Can we import our existing student data?
Yes. We accept Excel/CSV files with student names, admission numbers, class, guardian contacts, and fee balances. Our team handles the import as part of onboarding.
What happens to our data if we stop using SchoolSphere?
Your data belongs to your school, full stop. We will give you a complete export — students, payments, exam results, staff records — whenever you ask. You are never locked in.
Can parents and students access the system?
Yes. Parents log into a dedicated portal to view fees, results, and announcements. Students have their own portal for results and timetables. Both are included in every plan.
Is SchoolSphere suitable for both day and boarding schools?
Yes. The hostel, transport, and clinic modules are optional. Day schools simply use the academic, fees, and HR modules. Boarding schools get the full suite.
How is UNEB registration handled?
SchoolSphere lets you create UCE and UACE registration batches, add candidates from your enrolled S4/S6 students, assign subjects per candidate, and track submission status.
Is support available after we go live?
Yes. All schools have access to WhatsApp and email support. We aim to respond within 2 hours during business hours (8 AM – 6 PM EAT).
